1. Cancellation and refunds are different
Cancelling a subscription stops future renewals. A refund returns a charge already made. Cancelling does not automatically refund the current billing period, and requesting a refund does not necessarily cancel future renewal. This combined policy keeps both actions and their consequences in one place.
2. No-card trial
Plumb’s 3-day trial requires no card, does not auto-renew, and cannot charge you. It starts only when monitoring begins. There is nothing to cancel. When it ends, monitoring remains locked unless you choose to buy a plan.
3. Cancelling a subscription
You may cancel a monthly or annual subscription at any time, without a cancellation fee, through the online customer portal available from Plumb. If you cannot access the portal, email support@plumbcoach.com from the address used at checkout. We will not require a phone call or make you speak to a retention agent.
Unless law requires otherwise or you ask us to end access immediately, cancellation takes effect at the end of the already-paid billing period. You keep access until then and will not be charged again. Lifetime purchases do not renew and therefore do not need cancellation.
4. Purchases are final
We provide a no-card free trial so you can evaluate Plumb before buying. Monthly, annual, lifetime, and founding-lifetime purchases are therefore final and non-refundable. We do not offer a voluntary refund guarantee, including for unused time, changed circumstances, failure to cancel before renewal, or dissatisfaction after purchase.
This rule does not override a mandatory cooling-off or withdrawal right, a right to repair or replacement, a price reduction, a refund for non-conforming digital content, a billing correction, or another remedy that applicable law requires us to provide.
5. UK and EEA withdrawal rights
UK and EEA consumers may have 14 days to withdraw from a distance contract. For digital content supplied immediately, that right may be lost only after the legally required express consent, acknowledgement, and confirmation. If we have not collected a valid waiver where one is required, this policy does not pretend that your right has been waived. Tell us clearly that you wish to withdraw and include the purchase email, order date, and plan.
6. Renewals and billing errors
Renewal charges are non-refundable once a new billing period begins, except where required by law. Contact us promptly if you believe a renewal was unauthorised, duplicated, incorrectly priced, or charged after timely cancellation. We will investigate and correct confirmed billing errors. We do not otherwise provide discretionary or goodwill refunds.
Before changing a recurring price, we will provide the notice and cancellation information required by applicable law. We will also provide renewal reminders where required. We do not charge an early termination fee.
7. Faulty or misdescribed digital content
If Plumb is faulty, unsafe, misdescribed, or does not conform to mandatory consumer-law standards, contact us. Depending on the law that applies, you may be entitled to a repair, replacement, price reduction, refund, or termination. Our free trial, no-refund rule, warranty disclaimers, and liability limits do not remove those rights.
8. How to request a required refund or correction
If you believe the law requires a refund or a billing error needs correction, email support@plumbcoach.com with the purchase email, order date, plan, and a short explanation. Do not send a full card number or licence key. Any required refund goes to the original payment method. Our payment provider and your bank control when the credit appears. Taxes are refunded where required by law or supported by the original transaction.
A refund revokes the corresponding licence once processed. If a partial refund or continued access is required by law, we will apply that remedy instead. Chargebacks and disputes may suspend access while the payment status is resolved.
9. Contact
This policy applies to purchases made through the Plumb website. Questions and requests should be sent to support@plumbcoach.com. Nothing in this policy limits a mandatory consumer right.